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Testimonial by: Andrew Ryan of Blairsville GA (USA)Date added: 10/09/2020
Title: Real Customer Service
Todd reached out to me after business hours to help me when I had a time crunch getting a part on for my boat for an upcoming fishing trip. I had ordered the part from another website and they were uable to deliver as promised and could never get the logistics of the order straight for me. Todd worked with me to identify where the part was in his system and how to get it to me the quickest way possible. Ultimately my, part which had already shipped, came from the other vendor despite me trying to cancel that order which they seemingly they could not do either. The amount of texts and phone calls from Todd are too numerous to detail but there were multiple and again after hours. Price had nothing to do with because the part from the other vendor was actually a couple of dollars less. It is about the SERVICE he provided. Going forward all my parts will be coming from Carolina Boat Outfitters.
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