We want you to be a satisfied customer, and we need your help to maintain our wide selection, name brands, and low prices.
Inflatable boats, outboard motors, life rafts, kayaks, trailers, cut goods, custom canvas, products with a broken seal, clearance items, close-outs, discontinued and specially ordered items are not returnable.
If these items are found to be damaged or defective, you must notify us within 10 days for replacement. Unfortunately, we can not accept returns older than 30 days.
15-Day / 30-Day Returns:
Except as noted above, products in the original packaging and ready-to-be-sold condition may be returned within 15 days from shipping date for a full exchange or refund of merchandise price. Unused items not returned in their original condition within the 30 days, if accepted, will be subject up to a 20% handling fee for inspection, re-packaging, and re-stocking. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.
Defective Products / Warranty Information:
Most items we sell are covered by manufacturers’ warranties. If you experience difficulty with a product, please contact the appropriate manufacturer for assistance and troubleshooting help. We will work with you and the manufacturer to resolve any issues.
Shipping Cost on Returns:
If a refund is issued we hold the right to not reimburse the original shipping costs or any additional shipping costs incurred on returning the product.
How to Return an Item:
Please make sure your return fits into the guide lines listed above!
You need only put your order number on the box and ship it back to:
Carolina Boat Outfitters.com
105A Trade Street
Greenville, NC 27834.